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Create a Return
Return your unworn purchase within 14 days for a refund. Any costs for returning your purchase are for your own account. Package must be neatly packed, shoe box/product packaging intact and must NOT be used for return.
Use the shipping bag or packaging with which you received the product.
- Always send a copy of Packing slip and/or Invoice with your shipment.
- If you decide to return your purchase, you are responsible for all shipping costs. Costs for returning are not reimbursed.
- Lost returns are not the responsibility of chacobenelux.nl
- Item(s) must be returned in the original branded box (packaging).
- Chacos.eu does not offer exchanges, instead we ask you to place a new order.
Create your return here via our Return Portal.
Postal address (No visit possible)
2292 JD Wateringen
Refund Process and Time Frame.
- Refunds will be processed with original method of payment within 10 business days.
- The warehouse will inspect and assess your return.
Chacos.eu reserves the right to refuse a return and refund.
- Once your return has been processed, you will receive a return confirmation email.
- Depending on the bank and payment method used, it may take an additional 2 to 10 business days after the credit is applied.
We are unable to offer order exchanges during the return or order process. If you want the same shoe in a different size or color, we recommend that you simply place a new order. We cannot guarantee that stock will be available when you place your new order.