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By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more.
Create an accountCreate a Return
Return Policy
Return your unworn purchase within 14 days for a refund. Any costs for returning your purchase are for your own account. Package must be neatly packed, shoe box/product packaging intact and must NOT be used for return.
Use the shipping bag or packaging with which you received the product.
- Always send a copy of Packing slip and/or Invoice with your shipment.
- If you decide to return your purchase, you are responsible for all shipping costs. Costs for returning are not reimbursed.
- Lost returns are not the responsibility of chacos.eu
- Item(s) must be returned in the original branded box (packaging).
- Chacos.eu does not offer exchanges, instead we ask you to place a new order.
Create your return here via our Return Portal.
Chacos.eu
Postal address (No visit possible)
Klopperman 4A
2292 JD Wateringen
The Netherlands
Refund Process and Time Frame.
- Refunds will be processed with original method of payment within 10 business days.
- The warehouse will inspect and assess your return.
Chacos.eu reserves the right to refuse a return and refund. - Once your return has been processed, you will receive a return confirmation email.
- Depending on the bank and payment method used, it may take an additional 2 to 10 business days after the credit is applied.
Exchanges
We are unable to offer order exchanges during the return or order process. If you want the same shoe in a different size or color, we recommend that you simply place a new order. We cannot guarantee that stock will be available when you place your new order.