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By creating an account with our store, you will be able to move through the checkout process faster, store multiple addresses, view and track your orders in your account, and more.
Create an accountShipping & Returns
When you place an order, you will immediately receive an order confirmation message. You will also receive an additional email with your tracking number. Please note, we only ship from Monday to Friday. Your purchase usually ships from our warehouse within 1 to 2 business days.
We use our carrier Post NL, it may happen that a local partner is used in other countries. Always consult your track & trace information.
PostNL | Free shipping to the following countries
Belgium, the Netherlands, Luxembourg and Germany
We ship to the following countries:
(Note: delivery time may vary, always consult your track & trace information. If you have still received the package after 7 days, please contact our customer service)
PostNL | SHIPPING COSTS - €10
FREE SHIPPING ON ORDERS OVER €150.00
Spain
Italy
Austria
France
Portugal
PostNL | SHIPPING COSTS - €15
FREE SHIPPING ON ORDERS OVER €150.00
Poland
Czech Republic
Slovakia
Estonia
Sweden
Hungary
Denmark
PostNL | SHIPPING COSTS - €17.50
FREE SHIPPING ON ORDERS OVER €175.00
Ireland
Croatia
PostNL | SHIPPING COSTS - €20.00
FREE SHIPPING ON ORDERS OVER €175.00
Lithuania
Latvia
Finland
Cyprus
PostNL | SHIPPING COSTS - €25.00
FREE SHIPPING ON ORDERS OVER €200.00
Slovenia
Greece
Malta
Romania
EXCEPTIONS
We cannot accept orders in the United Kingdom, Switzerland & Norway at this time.
Returns Policy
Return your unworn purchase within 14 days for a refund. Any costs for returning your purchase are at your own expense. Package must be neatly packed, shoe box/product packaging intact and should NOT be used for returns.
Use the shipping bag or packaging with which you received the product
- Always send a copy of the Packing Slip and/or Invoice with your shipment.
- If you decide to return your purchase, you will be responsible for all shipping costs. Return shipping costs will not be reimbursed.
- Lost return shipments are not the responsibility of Chacos.eu
- Item(s) must be returned in the original branded box (packaging).
- Chacos.eu does not offer exchanges, instead we ask you to place a new order.
Returns Portal.
Create your return here via our Returns Portal.
Chacos.eu
Postal address (No visits possible)
Klopperman 4A
2292 JD Wateringen
The Netherlands
Refund Process and Timeframe.
- Refunds will be processed with original method of payment within 10 business days.
- The warehouse will inspect and assess your return.
- Chacos.eu reserves the right to refuse a return and refund.
- Once your return has been processed, you will receive an email with the return confirmation.
- Depending on the bank and payment method used, it may take an additional 2 to 10 business days after the credit is applied.
Exchanges
We are unable to offer exchanges on orders during the returns or order process. If you want the same shoe in a different size or color, we recommend that you simply place a new order. We cannot guarantee that stock will be available when you place your new order.