Shipping & Returns

When you place an order, you will immediately receive an order confirmation message. You will also receive an additional email with your tracking number. Please note, we only ship from Monday to Friday. Your purchase is usually shipped from our warehouse within 1 to 2 business days.

FREE SHIPPING
Belgium, Netherlands, Luxembourg and Germany with our carrier PostNL. 

We are able to ship to the following EU countries:
(Please note delivery time may vary and is purely a indication, always refer to your track & trace information)

SHIPPING COST - €10,00 FREE SHIPPING ON ORDERS ABOVE €150,00
Austria | DHL - local carrier Austrian Post
Bulgaria | DHL - local carrier Rapido
Czech | DHL  - local carrier PPL
Croatia | DHL - local carrier Hrvatska Posta
Denmark | PostNL - local carrier may vary
Estonia | DHL - local carrier Itella (Service point Pick-up)*
France | DHL - local carrier Relais Colis (Service Pick-up)*
Finland | PostNL - local carrier may vary
Greece | DHL 
Hungary | DHL - local carrier Magyar Posta
Latvia | DHL - local carrier Itella (Service point Pick-up)*
Lithuania | DHL  - local carrier Itella (Service point Pick-up)*
Italy | DHL  
Ireland | DHL  - local carrier An Post
Spain | DHL 
Poland | DHL 
Portugal | DHL 
Romania | DHL  - local carrier Urgent Cargus
Slovenia | DHL  - local carrier Posta Slovenije
Slovakia | DHL 
Sweden | DHL (Service point Pick-up)*

Service point Pick-up*
DHL is not able to deliver at home address, your package will be delivered to local servicepoint. Timely pick-up is required. Please refer to your track & trace information e-mail for delivery status.

EXCEPTIONS
United Kingdom, Zwitserland & Norway - Suspended until further notice
We do aim to start delivery soon.

Return Policy
Return your unworn purchase within 14 days for a refund. Any costs for returning your purchase are for your own account. Package must be neatly packed, shoe box/product packaging intact and must NOT be used for return.
Use the shipping bag or packaging with which you received the product.

  • Always send a copy of Packing slip and/or Invoice with your shipment.
  • If you decide to return your purchase, you are responsible for all shipping costs. Costs for returning are not reimbursed.
  • Lost returns are not the responsibility of chacobenelux.nl
  • Item(s) must be returned in the original branded box (packaging).
  • Chacos.eu does not offer exchanges, instead we ask you to place a new order.

Return Portal
Create your return here via our Return Portal. 

Chacos.eu
Postal address (No visit possible)
Klopperman 4A
2292 JD Wateringen
The Netherlands


Refund Process and Time Frame.

  • Refunds will be processed with original method of payment within 10 business days.
  • The warehouse will inspect and assess your return.
    Chacos.eu reserves the right to refuse a return and refund.
  • Once your return has been processed, you will receive a return confirmation email.
  • Depending on the bank and payment method used, it may take an additional 2 to 10 business days after the credit is applied.


Exchanges
We are unable to offer order exchanges during the return or order process. If you want the same shoe in a different size or color, we recommend that you simply place a new order. We cannot guarantee that stock will be available when you place your new order.